We want every cup to bring you comfort. If something isn't right, we're here to help.
Damaged, defective, or wrong item
If your order arrives damaged, the pouch is torn or unsealed, or you received the wrong item, contact us within 14 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund. No need to send anything back.
Unopened returns
Changed your mind? You may return unopened, sealed tea within 30 days of delivery for a refund of the product price. Please contact us first for return instructions. Return shipping is the customer's responsibility, and original shipping charges are non-refundable.
Opened products
For food safety reasons, we can't accept returns of opened tea. If you're unhappy with your tea for any reason, please reach out. We'll always do our best to make it right.
Refunds
Approved refunds go back to your original payment method within 5–10 business days after we receive your return or approve your claim.